FAQ

When will my order ship?

Upon placing your order, please allow up to 1-3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped you will receive a tracking number to your order. You may also visit our website at any time and click on our Track Order page to find real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Track Order page after 5 business days please contact us immediately and we will do we can to investigate. 

 
Delays can be expected in rare circumstances due to weather, natural disasters and public holidays. If any of these occur then expect delays of more than a week. 

Once your order has been dispatched, we offer the following times for delivery:

USA -  7-14 Days

United Kingdom -  5-10 Days 

Rest of the world - 2-4 Weeks

How do I track the status of my order?

Once you have received your shipping confirmation, you will be able to check the status of your order in the "Track Your Order" page. 

Why did my purchases not come in one package?

For your benefit we sometimes ship our products separately in order for you to receive them as fast as possible. 

My order has been sent. Why don't I see the tracking information?

If you did not receive the order tracking number please allow 5 business days to receive it. If you still can't locate your tracking number then please contact us immediately at support@kitchensouffle.com

What do I do if my product is damaged?

We are sorry to hear this and don't worry we will send you a replacement. Please refer to our refund policy found at the bottom of this page for your next action steps.